Technical Support Engineer

📍 Remote, India⚡ Remote💰 Salary not disclosed⏱ Full-time🎓 2++ exp

About the role

SigNoz is hiring a Technical Support Engineer to build the customer engineering function from scratch - not a typical support role routing tickets to engineers. You'll debug OpenTelemetry instrumentation issues across different tech stacks, build tooling and automation, and grow into leadership as the function scales.

What you'll do

Debug complex distributed systems problems, including OpenTelemetry instrumentation issues across tech stacks

Create tooling, automation, and processes that help both customers and internal teams operate efficiently

Build the foundation for the customer engineering function and grow into leadership as it scales

Go on call with users frequently for hands-on debugging sessions

What we're looking for

2++ years of relevant experience

2+ years of experience in DevOps or engineering roles working with production systems at scale

Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar

OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing

Programming skills - able to read, write, and debug code in Go, Java, Python, or JavaScript

Strong communication skills for frequent on-call debugging sessions with users

*Since this application happens externally, we can't share status updates or feedback for this role.

Role details

SalarySalary not disclosed

LocationRemote, India

Work modelRemote

TypeFull-time

Experience2+ years

Job and company details reflect information available at the time of posting and may have changed since. Please verify current details with the employer before applying.