About the role
Veltech is hiring an experienced Oracle CX Techno-Functional Consultant to implement, enhance, integrate, and support Oracle Customer Experience applications integrated with Oracle Fusion Cloud ERP. You'll work closely with Sales, Customer Service, Finance, Procurement, Projects, IT, and integration teams to deliver end-to-end customer lifecycle processes, requiring strong Oracle CX functional knowledge, hands-on configuration experience, and a solid understanding of CX-to-Fusion ERP integrations.
This role requires the candidate to work from Dubai for the first three months, and then from Chennai, India, on a remote basis.
What you'll do
Gather and analyze business requirements relating to customer management, sales, opportunities, leads, service requests, contracts, and order processing
Configure and support Oracle CX modules, including Sales Cloud, Service Cloud, Customer Data Management, Enterprise Contracts, and Oracle CPQ where applicable
Design end-to-end business processes integrating Oracle CX with Oracle Fusion ERP, managing customer and account synchronization
Integrate CX opportunities, quotations, contracts, sales orders, invoices, receipts, and customer balances with Fusion applications
Develop and support integrations using Oracle Integration Cloud (OIC), REST APIs, SOAP web services, and file-based interfaces
Configure application objects, fields, page layouts, workflows, approval rules, validations, and business rules
Support customer master-data governance, duplicate prevention, data enrichment, and data-quality controls
Design and maintain role-based access, data-security policies, territory structures, and user provisioning
Develop operational reports and dashboards using OTBI and BI Publisher
Participate in data migration, cleansing, validation, reconciliation, and cutover activities
Prepare functional design documents, configuration documents, integration specifications, test scripts, and user manuals
Lead or support SIT, UAT, regression testing, production deployment, and post-go-live activities
Troubleshoot functional and technical issues across Oracle CX, Fusion ERP, OIC, and connected applications
Assess Oracle quarterly updates, identify business impacts, and coordinate regression testing
Provide end-user training and knowledge transfer to business and support teams
What we're looking for
6 - 10+ years of relevant experience
Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems, or a related discipline
6-10 years of experience working with Oracle applications, including a minimum 3-5 years hands-on with Oracle CX Cloud
Experience in at least two end-to-end Oracle CX implementation or major enhancement projects
Strong understanding of Oracle Sales, Service, Customer Data Management, and customer lifecycle processes
Demonstrated experience integrating Oracle CX with Oracle Fusion ERP, including Receivables, Order Management, Projects, Procurement, and General Ledger
Hands-on experience with Oracle Integration Cloud, REST APIs, SOAP services, and file-based integrations
Experience with Application Composer, Page Composer, Groovy scripting, OTBI, and BI Publisher
Nice to have
Oracle CX or Oracle Fusion Cloud certificationExperience with Oracle CPQ, Digital Customer Service, Visual Builder, or APEXKnowledge of Oracle Fusion Subscription Management and Enterprise ContractsExperience integrating Oracle CX with CRM, ERP, payment, banking, real-estate, or customer-portal applicationsUnderstanding of DevOps, release management, and Oracle quarterly-update testingExperience supporting multi-country and multi-entity Oracle Cloud environmentsFamiliarity with Agile, Waterfall, and hybrid implementation methodologies