Technical Support Engineer

📍 Chennai, India⚡ On-site💰 Salary not disclosed⏱ Full-time🎓 1++ exp

About the role

Zoho is hiring a Technical Support Engineer to provide voice-based support to international and domestic customers over the phone, both inbound and outbound. You'll build rapport with customers through clear, confident communication while focusing on first-time resolution and working closely with technical and content teams.

What you'll do

Provide voice-based support to international and domestic customers over the phone, inbound and outbound

Build rapport with customers through clear and confident communication

Focus on customer satisfaction and first-time resolution

Engage with the technical team to provide faster resolutions to technical issues

Work closely with the technical content team to identify gaps in the help module

What we're looking for

1++ years of relevant experience

1+ years of experience in technical support

Bachelor's degree in Computer Science, Information Technology, or a related field

Strong technical knowledge of hardware and software

Excellent problem-solving and communication skills

Willingness to work night shifts

Nice to have

Knowledge of scripting languages is a plus

*Since this application happens externally, we can't share status updates or feedback for this role.

Role details

SalarySalary not disclosed

LocationChennai, India

Work modelOn-site

TypeFull-time

Experience1+ years

Job and company details reflect information available at the time of posting and may have changed since. Please verify current details with the employer before applying.